Reset a locked account

When a user fails to provide the correct password in five consecutive attempts, TaxWise Online locks the account. Once the account is locked, you need to reset the password so you are able to log in.

If non-Admin users are unable to reset the password, they should contact the Admin or a user with the PasswordMaintenance role. After the password has been reset the user will receive an email containing a temporary password. The user will be prompted to change the password following the guidelines shown on-screen.

To reset the Admin password, they should click the Forgot username or password? link and complete the required information. After the Admin password is reset the user will receive an email containing a temporary password. The user will be prompted to change the password following the guidelines shown on-screen.

To unlock the account, use the following steps:

1. Click the Forgot username or password? link.
2. Enter the Client ID and User Name of the locked account.
3. Click Next.
4. You will be sent an email containing a temporary password to the email address associated with your user name. You will be prompted to change the password following the guidelines shown on-screen.

See Also:

Log in as the admin user

Log in as a created user

Password requirements for new users